Terms & Conditions – Machine World L.L.C
Last Updated: November 2025
Welcome to Machine World L.L.C. By accessing our website, purchasing products, or using our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General Information
Machine World L.L.C (“we,” “us,” “our”) provides machinery, equipment, and related services across the UAE.
These Terms govern all interactions between you (“customer,” “user,” “buyer”) and Machine World L.L.C.
By using our website or placing an order, you agree to comply with these Terms.
2. Products & Services
- All products displayed on our website or provided through quotations are subject to availability.
- We reserve the right to modify, discontinue, or update any product without prior notice.
- Specifications, images, and descriptions are for reference and may vary slightly based on manufacturer updates.
3. Pricing & Payments
- All prices are listed in AED (United Arab Emirates Dirham).
- Prices may change without notice, except for confirmed orders or quotations.
- Payments must be made through the approved methods (cash, bank transfer, card, or payment gateway).
- We reserve the right to refuse or cancel any order in case of pricing errors or incomplete payment.
4. Quotations & Orders
- Quotations are valid only for the period stated in the quote (typically 7–30 days).
- Orders are considered confirmed only after full or partial payment (as agreed).
- We may request additional information to verify and process your order.
5. Delivery & Shipping
- Delivery timelines depend on location, product availability, and logistics partners.
- Delays caused by external factors (traffic, customs, weather, supplier issues) are not our responsibility.
- The customer must inspect the product upon delivery and report any damage within 24 hours.
6. Returns, Refunds & Exchanges
Returns are accepted only if:
- The product is defective
- The product delivered is incorrect
- The return request is made within 3 working days
Conditions:
- Products must be unused and in original packaging
- Refunds may take 7–14 working days, depending on the payment method
- Customized or specially ordered items are non-returnable
A detailed return policy can be provided upon request.
7. Warranty
- Warranty terms vary by product and manufacturer.
- Warranty covers manufacturing defects only.
- Damage caused by misuse, lack of maintenance, incorrect installation, or accidents is not covered.
- Warranty service is provided according to the manufacturer’s policy.
8. Use of Equipment
- The customer is responsible for the safe and proper use of all machinery and equipment.
- Machine World L.L.C is not liable for injuries, damages, or losses resulting from improper use, handling, or operation of equipment.
9. Limitation of Liability
Machine World L.L.C shall not be responsible for:
- Loss of income, business, or profit
- Delays caused by third-party service providers
- Any indirect, incidental, or consequential damages
- Misuse or unauthorized modification of the product
Our maximum liability is limited to the amount paid for the product or service.
10. Website Use
By visiting our website, you agree:
- Not to misuse the site or engage in harmful activities
- Not to attempt unauthorized access or interfere with website functionality
- To use our content only for lawful purposes
We may suspend access to users who violate these terms.
11. Intellectual Property
- All website content, including logos, text, images, and graphics, is the property of Machine World L.L.C.
- You may not copy, reproduce, or distribute our content without written permission.
12. Privacy & Data Protection
Your data is handled according to our Privacy Policy.
By using our website, you consent to the collection and use of your information.
13. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
Any disputes will be handled by the relevant courts in Dubai, UAE.
14. Changes to These Terms
Machine World L.L.C reserves the right to modify or update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.
15. Contact Us
For questions regarding these Terms & Conditions, contact us:
Machine World L.L.C