Refund & Returns Policy

At Machine World L.L.C, we take pride in providing high-quality machinery, generators, water pumps, and industrial products that meet the highest performance standards.
However, if you receive a product that is damaged, defective, or not as described, we’re here to assist you with an easy and transparent return or refund process.

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Eligibility for Return or Refund

You may request a return or refund if:

The product is damaged or defective upon delivery.

You received the wrong item or model by mistake.

There was a manufacturing fault or issue caused by us.

Please note: Products must be returned in unused condition, with all original packaging, manuals, and accessories.

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Return Request Window

Return or refund requests must be made within 7 days of receiving your order.
Requests submitted after this period will not be accepted.

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Return Process

To initiate a return or refund:

Contact us via info@machineworlddubai.com
or call ‪+971 4 228 4975‬.

Provide your order ID, a brief description of the issue, and clear photos showing the product condition.

Once verified, our team will guide you through the return or replacement procedure.

If approved, you may be asked to return the item to our Dubai service address or schedule a pickup depending on the case.

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Refund Method

Refunds are processed using the original payment method used during purchase.
Please allow 7–10 business days after approval for the refund to reflect in your account.

Refunds may take longer depending on your bank’s processing times.

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Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper installation, or unauthorized repair.
• Items used after delivery or not in their original condition.
• Orders placed for custom or special-built machinery.
• Return requests made after 7 days of delivery.

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Replacement Policy

In case of a verified defect or incorrect delivery, Machine World L.L.C may offer a replacement unit instead of a refund, based on stock availability and inspection.

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💬 Need Help?

We value your trust and satisfaction.
If there’s ever an issue with your order, our customer care team is ready to make things right.